Who we are

Makwil Trading (Pvt) Ltd

Effective Date: 14th June 2026

1. Introduction

Makwil Trading (Pvt) Ltd (“Makwil Trading”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information of our customers, suppliers, business partners, website visitors, and other stakeholders.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with us, use our services, visit our website, or engage in business transactions with us.

By accessing our services or providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • National identification number (where required by law)
  • Date of birth
  • Email address
  • Telephone number
  • Postal address
  • Company name and job title
  • Payment and billing information

Business Information

  • Supplier and customer account details
  • Purchase and transaction records
  • Tax and regulatory information

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

  • Provide products and services
  • Process orders and payments
  • Manage customer accounts
  • Respond to inquiries and support requests
  • Deliver quotations and business communications
  • Improve our products, services, and website
  • Conduct internal business operations
  • Comply with legal and regulatory obligations
  • Prevent fraud and unauthorized activities
  • Protect our legal rights and interests

4. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Protection of vital interests where required

5. Sharing of Information

We may share personal information with:

Service Providers

Third-party providers who assist us with:

  • Payment processing
  • IT services
  • Website hosting
  • Logistics and delivery services
  • Professional advisory services

Legal and Regulatory Authorities

Where required by law, court order, or regulatory request.

Business Transfers

In connection with mergers, acquisitions, restructuring, or sale of company assets.

We do not sell personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

7. Data Security

Makwil Trading (Pvt) Ltd implements reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse
  • Destruction

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Remember user preferences

Users may manage cookie preferences through their browser settings.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information

Requests may be submitted using the contact details below.

10. International Data Transfers

Where necessary, personal information may be transferred to and processed in countries outside your jurisdiction. We will take reasonable measures to ensure appropriate protection of personal information during such transfers.

11. Children’s Privacy

Our products and services are not directed toward children under the age of 18. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Users should review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

Makwil Trading (Pvt) Ltd may update this Privacy Policy from time to time. Any changes will be posted on our website along with the revised effective date.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Makwil Trading (Pvt) Ltd
Address: 240/3, Moratuwa Road, Piliyandala, Colombo, Sri Lanka.
Telephone: +94 11 299 9333/ +94 77 377 9980
Email: info@makwilgems.com

Last Updated: 14th June 2026