Frequently Asked Questions (FAQs)

Makwil Trading (Pvt) Ltd

General Questions

1. What is Makwil Trading (Pvt) Ltd?

Makwil Trading (Pvt) Ltd is a trading and supply company engaged in the distribution, import, export, and supply of various products and business solutions to customers and organizations.

2. Where is Makwil Trading (Pvt) Ltd located?

Our registered office is located at:
240/3, Moratuwa Road, Piliyandala, Colombo, Sri Lanka.

3. How can I contact Makwil Trading (Pvt) Ltd?

You can contact us through:

Orders and Products

4. How do I place an order?

Orders can be placed through our website, by email, by telephone, or through an authorized sales representative.

5. Are all products always in stock?

Product availability may vary. Please contact us to confirm stock availability before placing an order.

6. Can I request a quotation before purchasing?

Yes. We are happy to provide quotations for products and services upon request.

7. Can I modify or cancel my order?

Order modifications or cancellations may be possible before processing or shipment. Please contact us immediately if changes are required.

Payments

8. What payment methods do you accept?

We may accept:

  • Bank transfers
  • Cash payments
  • Credit or debit cards
  • Other approved payment methods

Available payment options may vary depending on the product or service.

9. Do your prices include taxes?

Prices may or may not include applicable taxes, duties, or levies. Please refer to your quotation or invoice for details.

10. When is payment required?

Payment terms are specified in quotations, invoices, contracts, or purchase agreements.

Delivery and Shipping

11. Do you offer delivery services?

Yes, delivery services may be available depending on the product, quantity, and delivery location.

12. How long does delivery take?

Delivery times vary based on product availability, destination, and logistics arrangements.

13. Can I track my order?

Tracking information may be provided when available through the relevant delivery provider.

14. Do you deliver outside Sri Lanka?

Depending on the product and destination, international delivery options may be available. Please contact us for more information.

Returns and Refunds

15. What is your return policy?

Products may be eligible for return if they are defective, damaged, incorrectly supplied, or otherwise qualify under our Refund and Returns Policy.

16. How long do I have to request a return?

Return requests should generally be submitted within 7 days of receiving the product unless otherwise stated.

17. How do I request a refund?

Contact our customer service team with your order details, proof of purchase, and information about the issue.

18. How long does it take to receive a refund?

Approved refunds are generally processed within 7–14 business days, depending on payment provider processing times.

Privacy and Security

19. How is my personal information protected?

We take reasonable administrative, technical, and physical measures to safeguard personal information in accordance with our Privacy Policy.

20. Do you share customer information with third parties?

We do not sell personal information. Information may only be shared with trusted service providers, legal authorities, or where required to deliver services and comply with legal obligations.

Business and Supplier Inquiries

21. Can businesses become suppliers to Makwil Trading (Pvt) Ltd?

Yes. Businesses interested in supplying products or services may contact us with their company profile and product information.

22. Do you offer bulk or wholesale pricing?

Yes. Bulk purchases and wholesale arrangements may qualify for special pricing. Please contact us for a quotation.

23. Can I establish a long-term supply agreement with your company?

Yes. We welcome discussions regarding long-term supply, procurement, and business partnerships.

Technical Support and Customer Service

24. How can I get support after purchase?

Our customer service team is available to assist with product inquiries, order issues, warranty claims, and general support.

25. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery and provide photographs and details of the damage so we can assist you promptly.

Contact Us

If your question is not answered above, please contact:

Makwil Trading (Pvt) Ltd
📍 Address: 240/3, Moratuwa Road, Piliyandala, Colombo, Sri Lanka.
📞 Phone: +94 11 299 9333/ +94 77 377 9980
📧 Email: info@makwilgems.com
🌐 Website: https://makwilgems.com

We are committed to providing prompt and professional assistance to all customers and business partners.