Terms and Conditions

Makwil Trading (Pvt) Ltd

Effective Date: 14th June 2026

1. Introduction

Welcome to Makwil Trading (Pvt) Ltd (“Makwil Trading”, “Company”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our products, services, website, and any business transactions conducted with Makwil Trading (Pvt) Ltd.

By accessing our website, purchasing products, using our services, or engaging in business with us, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.

2. Company Information

Makwil Trading (Pvt) Ltd
Address: 240/3, Moratuwa Road, Piliyandala, Colombo, Sri Lanka.
Telephone: +94 11 299 9333/ +94 77 377 9980
Email: info@makwilgems.com

3. Products and Services

Makwil Trading (Pvt) Ltd provides trading, distribution, supply, import, export, and related business services as permitted under applicable laws and regulations.

All products and services are subject to availability and may be modified, discontinued, or replaced without prior notice.

4. Orders and Acceptance

  • All orders are subject to acceptance by Makwil Trading (Pvt) Ltd.
  • We reserve the right to reject or cancel any order at our discretion.
  • An order is deemed accepted only after written confirmation, invoice issuance, or delivery arrangements have been made.
  • Customers are responsible for ensuring the accuracy of all information provided when placing orders.

5. Pricing and Payment

  • All prices are stated in the applicable currency and may be subject to taxes, duties, levies, and other charges unless otherwise specified.
  • Prices may change without prior notice.
  • Payment must be made according to the terms stated on quotations, invoices, or purchase agreements.
  • Late payments may result in suspension of services, cancellation of orders, or additional charges where legally permitted.

6. Delivery and Risk

  • Delivery dates are estimates unless expressly agreed otherwise in writing.
  • Delays caused by suppliers, shipping providers, customs authorities, natural disasters, or circumstances beyond our control shall not constitute a breach of these Terms.
  • Risk of loss or damage passes to the customer upon delivery, collection, or transfer to the designated carrier, unless otherwise agreed in writing.

7. Returns and Refunds

Defective or Incorrect Products

Customers must inspect products upon receipt and notify us of any defects, shortages, or incorrect deliveries within [7] days of delivery.

Returns

Returns may be accepted only with prior authorization from Makwil Trading (Pvt) Ltd and subject to applicable return policies.

Refunds

Approved refunds will be processed using the original payment method unless otherwise agreed.

Products damaged through misuse, negligence, unauthorized modification, or improper handling may not qualify for return or refund.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information.
  • Use products and services lawfully.
  • Comply with applicable laws and regulations.
  • Not engage in fraudulent, misleading, or unlawful activities.

9. Intellectual Property

All content, trademarks, logos, product descriptions, graphics, documents, and materials provided by Makwil Trading (Pvt) Ltd remain the property of the Company or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Website Use

If Makwil Trading operates a website, users agree not to:

  • Attempt unauthorized access to systems or networks.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Use the website for unlawful purposes.
  • Violate intellectual property rights.

We reserve the right to restrict or terminate access to our website at any time.

11. Limitation of Liability

To the maximum extent permitted by law, Makwil Trading (Pvt) Ltd shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profits, revenue, business opportunities, or goodwill.
  • Delays beyond our reasonable control.
  • Damages resulting from misuse of products or services.

Our total liability shall not exceed the amount paid by the customer for the relevant product or service giving rise to the claim.

12. Warranties

Except as expressly stated in writing, products and services are provided on an “as is” and “as available” basis.

Any manufacturer warranties shall apply according to the manufacturer’s terms and conditions.

Nothing in these Terms excludes any rights that cannot be excluded under applicable law.

13. Force Majeure

Makwil Trading (Pvt) Ltd shall not be liable for failure or delay in performing obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Labor disputes
  • Supply chain disruptions
  • Power failures
  • Telecommunications outages

14. Privacy

Personal information collected by Makwil Trading (Pvt) Ltd shall be processed in accordance with our Privacy Policy.

Users are encouraged to review the Privacy Policy for details regarding the collection, use, and protection of personal information.

15. Termination

We reserve the right to suspend or terminate access to our services, website, or business relationship where:

  • These Terms are violated.
  • Fraudulent activity is suspected.
  • Required payments remain outstanding.
  • Continued service would violate applicable laws or regulations.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Sri Lanka.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

17. Amendments

Makwil Trading (Pvt) Ltd reserves the right to modify these Terms and Conditions at any time.

Updated versions will become effective upon publication on our website or upon notification to customers.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

Makwil Trading (Pvt) Ltd
Address: 240/3, Moratuwa Road, Piliyandala, Colombo, Sri Lanka.
Telephone: +94 11 299 9333/ +94 77 377 9980
Email: info@makwilgems.com

Last Updated: 14th June 2026

These Terms and Conditions are provided as a general business template and should be reviewed by legal counsel to ensure compliance with applicable laws and the specific operations of Makwil Trading (Pvt) Ltd.